IVR Customer self service
Posted by Ken Stauffer on Wed, Nov 17, 2010 @ 06:36 PM
When checking out at local stores i often use the self checkout. Normally there isn't any line, isn't really hard to do, and I can just pay for my items and go! ! We all think of the web as a customer self service medium, but why not voice? Our Advants product line began in 1992 as an acronym for Automated Data, Voice and Network (meaning web) telephony systems! All of our IVRs are capable of being true multi channel customer service tools, housing both your interactive web site, and speech applications.
This empowers your customers to find the information they seek round the clock 24/7/365, a key factor in increasing customer satisfaction rates while lowering operational costs. By thinking of this as a self-service customer care solution, instead of just automating customer service we encourage higher percentages of your customers to resolve requests without agent intervention. Delivering reliable and accurate information to your customers is essential in sustaining customer loyalty and maintaining customer satisfaction, and voice in an excellent example of a technology that can accomplish this task.
- never on hold, ill, on holiday, or busy
- capable of using AI to learn and improve
- natural language input and high quality voice synthesis
Will that be paper, or plastic?