It is possible to increase both customer and operator level of satisfaction by providing callers the combination of fast, easy automated information retrieval. A unified communications solution frees operators from repetitive staff and streamlines access when a live person is necessary
New IVR System March 1st, 2010
ADVANTS 10 NVS System and Bureau Marketing Manager Module was installed at the San Diego and Imperial Counties Better Business Bureau in California
New IVR System September 5th, 2009
Advants10 NVS System (NexGen Voice System) and Advants Bureau Marketing Manager module was installed at the Northeast Better Business Bureau in Jacksonville, Florida
Advants10 Version 5.0 for The Better Business Bureaus Released October 16th, 2008
Advants10 Version 5.0 for The Better Business Bureaus released.
Stauffer Technologies. Inc, creators of the state of the art Advants10 IVR system for The Better Business Bureaus has announced a major update, version 5.0. This system now completely uses web services to connect to its recently CBBB board approved CIBR based data. In addition improvements have been made across the board on platform ease of use and reliability, and reporting as well as automatic off site backup system, as part of a new disaster recovery planning module. Further information can be found at.
New Community Action IVR System Released October 2nd, 2008
Stauffer Technologies. Inc, creators of the state of the art Advants 10 IVR system for Community Action Agencies has announced a major update, version 2.3. This release refines the scheduling system, adds outbound calling and notification, and has a built in backup and disaster recovery protection.
New BBB National Report Lookup Implemented September 10th, 2008
New BBB National report lookup implemented. Our Advants 10 for BBB national report engine is now more accurate due to a new data feed from The Council of Better Business Bureaus, a major revision. This system was upgraded from using a copy of the raw data sent from 130+ bureaus to using a subset copy of the actual CIBR database. Permission for this had to be passed by the IT committee and finally the CBBB Board. This new feed makes our national lookup in sync with CIBR, whereas our old feed was about 20 hours behind. It also is much more accurate as we can leverage duplicate and erroneous data filtering and correction that the CIBR upload system does.
New IVR Systems September 5th, 2008
3 new IVR systems are in the works as we speak, the Hocking, Athens, Perry
Community Action Agency, The Better Business Bureau of Middle Tennessee and The Better Business Bureau of Cleveland.
