STI
Stauffer Technologies, Inc. (STI) is a Cleveland, Ohio-based IT consultancy focused on customer service process improvement and automation. STI, provides IP Voice solutions,  IT strategy consulting, as well as application development, integration, and management.
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New BBB National Report IVR Lookup Implemented

Posted on Fri, Nov 12, 2010
  
  
  
  
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BBB system technical history has again been made as Stauffer Technologies has just released a major update to the Advants BBB National IVR based report lookup, which has been in operation since 2005 and has reliably provided more than one million reports!. Our unique Advants 10 for BBB national report engine is now more accurate due to a new data feed from The Council of Better Business Bureaus, a major revision. This system was upgraded from using a copy of the raw data sent from 130+ bureaus to using a subset copy of the actual CIBR database. Permission for this had to be passed by the IT committee and finally the CBBB Board, which took more than 3 years. This new feed makes our national lookup in sync with CIBR, whereas our old feed was about 20 hours behind. It also is much more accurate as we can leverage duplicate and erroneous data filtering and correction that the CIBR upload system has in place.

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