Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems. Scammers may call you directly on your phone and pretend to be representatives of a software company. They might even spoof the caller ID so that […]
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5 Signs your Company is using Outdated Technology
5 Misconceptions you may have about Business VoIP Phone Systems
As VoIP phone systems grow rapidly in popularity throughout the business world, recent improvements in technology has eliminated problems people had encountered making the technology actually more reliable then previous systems. Some of these earlier problems that are now Misconceptions about Business VoIP phone systems include: The Sound Quality Isn’t Good VoIP phone systems depend […]
Stauffer Technologies Achieves Digium Select Partner level
Stauffer Technologies, your voip experts, has completed the Switchvox Select partner certification, the highest level at this time. Achieving this milestone shows our dedication to excellence as well as in depth knowledge of the product, said company president, Kendall Stauffer. It also allows us access directly to higher level support engineers at Switchvox in the […]
Automated Dialing Laws Explained!
Fortunately for many call sponsors, the new robo call dialing rules issued by the Federal Communications Commission contain exemptions for automated calls subject to HIPAA, from not-for-profit organizations, and other informational messages. Call sponsors should still familiarize themselves with the new federal rules as well as with state rules, since where state rules are more […]
Stauffer Technologies achieves Switchvox dSSE Titanium certification
Stauffer Technologies, your voip experts, has completed the Switchvox dSSE partner certification, allowing for Titanium and Platinum support. Achieving this milestone shows our dedication to excellence as well as in depth knowledge of the product, said company president, Kendall Stauffer. It also allows us access directly to higher level support engineers at Switchvox in the […]
Advants10 Reminder System saves valuable Staff time and reduces cost!
Advants(tm) Multimodal System can Call, Email, fax, or text reminders, Confirmation, cancellations, Lab Tests! Often more than 1/5 of appointments that are not reminded are no shows! Typical reminded and confirmed appointment no shows are less than 4%! Save $$$, Staff time, Reduce missed appointments – Increase patient satisfaction by not needing to overbook –Free your busy staff […]
Stauffer Technologies presents at Astricon
Stauffer Technologies president Kendall Stauffer was invited to participate in a panel of Switchvox development experts at Astricon The panel was moderated by Dave Michels, noted UC expert and well known UC blogger . Each panelist had switchvox integration expertise and explained both business problems solved and several of the companies Switchvox integration solutions as […]
Stauffer Technologies Releases Worlds Smallest Speech IVR
The amazing Advants model 52 Interactive Voice Recognition system is the smallest production system to date. This system can help small offices stay competitive and avoid costly monthly hosting charges by offering high quality Automated customer service in the security of their own offices, allowing them to have premise based IVR and voice Worlds Smallest […]
Stauffer Technologies featured in Digium press release
Stauffer Technologies has been prominently featured an a recent press release by Digium, creators of Asterisk, and Switchvox. This article talks about the listing of our Microsoft CRM Integration with their products! This has been picked up by many feeds, including TMCnet. Stauffer Digium Press Release
8 Reasons you REALLY don’t need a Hosted Phone System (IP PBX)
I came across this post by David Hirsch from Network Voice and DATA in NY who really said it better than I can myself. Below are 8 facetious reason why you would want a hosted phone system form someone who works with them, “I can give you some true reasons why you need hosted VOIP (Phone […]
Switchvox Microsoft CRM Integration Package V 1.2 Released
Stauffer Technologies released Version 1.2 of its Microsoft Dynamics CRM integration add on for Switchvox. This version includes easy user setup and the ability to select screen pop ups from leads, accounts, contacts, or all. The package allows you to work with Microsoft Dynamics CRM directly on Switchboard, also has click to call, and allows for […]
Guest Blog- Future of OCS/Lync in IVR Development
I’ve been working with Speech Server and later Microsoft’s OCS/Lync Server 2010 platforms since late 2003. During that time I have developed a reputation of being the guru of speech. I don’t know if that is deserved or not but it has caused a lot of questions to come my way from other developers. What […]
Stauffer Technologies Becomes Switchvox Registered Partner
Stauffer Technologies added the Switchvox SMB line from Digium its inventory of outstanding Software based PBX systems. This allows us to have a long proven enterprise offering that maintains our vision of open standards based total office integration at cutting edge prices. STI has a very capable staff including certified Switchvox sales, certified technical staff, […]
Kendall Stauffer becomes first STI 3CX certified professional
Stauffer Technologies, Inc became a 3CX Ip based PBX preferred certified partner on Dec 4, 2010 with its company president jumping in and passing the 3CX certification process. Stauffer said “This test was more difficult than I expected, but I think I did really well on it. 18 plus years experience with computer telephony helped.” […]
Stauffer Technologies Named Preferred Certified 3CX Partner
Stauffer Technologies, Inc has been selected as a preferred certified partner and re seller for the 3CX line of Windows based IP phone systems. This software based phone system has a huge feature describe the image offering, integrates well with most IP telephone equipment and software, and allows us to offer a complete Windows unified […]
IVR Customer Self Service
When checking out at local stores i often use the self checkout. Normally there isn’t any line, isn’t really hard to do, and I can just pay for my items and go! ! We all think of the web as a customer self service medium, but why not voice? Our product line began in 1992 […]